Privacy & Cookies Policy

1. Introduction

Trek Wireless Limited respects your privacy and aims to protect the personal information you share with us.

This policy explains how we handle information when you use our website, contact us, or engage our services. It covers our CXO Services, Senior Care Services (Tim Talks Care), TrekFM and Virtual Tours activities.

2. Who we are

Trek Wireless Limited is responsible for deciding how personal information is used in connection with its own business activities.

3. Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details.
• Information included in enquiries and correspondence.
• Information relevant to providing services, including meetings, notes, assessments and reports.
• Business, invoicing and payment records.
• Technical information about website use, where analytics are enabled.

In connection with later-life care guidance, you or someone acting on your behalf may provide sensitive information, including health or care needs. We seek to collect only what is necessary for the work involved and to establish an appropriate basis for handling it.

4. How we use information

We use personal information to respond to enquiries, understand requirements, provide agreed services, prepare proposals and reports, maintain business records, manage payments, meet legal obligations, and improve our website.

We do not sell personal information.

5. Lawful bases for processing

Depending on the circumstances, we may rely on:

• Contract — to provide agreed services or take steps requested before entering into a contract.
• Legitimate interests — to respond to enquiries and administer our business, provided these interests do not override your rights.
• Legal obligation — to comply with legal requirements.
• Consent — where we request your permission for a particular use.

Where we process special-category information, such as health information, we also require a separate condition under data protection law. The appropriate basis and safeguards depend on the circumstances.

6. Sharing information

We may share information, where necessary, with service providers supporting our business, such as email, website hosting, IT and accounting providers. We may also share relevant information with other professionals or organisations where this is appropriate for an agreed service and we have a lawful basis to do so.

We aim to limit disclosure to what is necessary.

7. How long we keep information

We retain information for as long as reasonably necessary to provide services, manage business records and comply with legal requirements. Retention periods depend on the type of information and why we hold it. We delete or securely dispose of information when it is no longer needed.

8. Cookies and Google Analytics

Our website uses Google Analytics to understand how visitors interact with pages and to help improve the site. Depending on the configuration and your cookie choices, analytics may collect information about pages visited, referral sources, browser or device details, and interactions with the site.

Google Analytics commonly uses cookies such as:

These cookies are not essential to viewing the website. We only load Google Analytics after you choose to accept analytics cookies. You can reject them without affecting access to the website, and change your choice at any time using the Cookie settings link in the footer. If you withdraw consent, we stop further tracking and attempt to remove our analytics cookies. You can also remove cookies through your browser settings.

For more information about how Google handles data, see Google's Privacy Policy.

9. Security and international transfers

We take reasonable technical and organisational steps to protect personal information and restrict access to those who need it for legitimate business purposes.

Some technology providers may process information outside the UK. Where applicable, we will consider the relevant international-transfer requirements and safeguards.

10. Your rights

Depending on the circumstances, UK data protection law gives you rights to access your information, correct inaccuracies, request erasure, restrict or object to processing, and request data portability. Where we rely on consent, you may withdraw it.

To make a request, email info@trekwireless.co.uk. You can also raise a concern with the Information Commissioner's Office (ICO).

11. External websites

Our website may link to other services, including YouTube. Those websites operate their own privacy practices and policies, which you should review separately.

12. Changes to this policy

We may revise this policy when our services, technology or legal requirements change. The latest version will be posted on this page with an updated date.

13. Contact us

For questions about privacy or how we handle your information, please email info@trekwireless.co.uk.

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